Troubleshooting

• 401 Error - Unable to recover BusinessCenter context/"Uh Oh, your Launch was Unsuccessful"
• Configuring Your Firewall For Use With VitalSource
• Password Reset Issues
• Publisher Support Requests
• VitalSource Bookshelf Password Policy
• Resolving Basic Browser Issues
• Supplemental Materials (Courseware Access Codes, Interactive Content, Lab Access, Etc.)
• Issues Redeeming a Bookshelf Code
• Installation Errors: Kindle devices
• Installation Errors: Bookshelf for Windows 10+
• Bookshelf for Android: Resolve App Installation Errors In The Google Play Store
• Errors When Accessing My Account or Book(s)
• Installation Errors: iOS devices
• Installation Errors: Android devices
• Bookshelf Installation Error: Failed to Install License
• My book is reading in a different language or with a strange accent and not English.
• Forgot your password