Supplemental Materials (Courseware Access Codes, Interactive Content, Lab Access, Etc.)
VitalSource eTextbooks may not contain access to external, third-party, or accompanying materials (such as labs, interactive content, interactive study guides, videos, audio clips, links outside the eTextbook, etc.). These may not be included due to eTextbook format or copyright restrictions, among other things.
Some publishers provide interactive content in the eTextbooks they provide on their website directly, but not on third-party websites such as VitalSource. Many VitalSource eTextbooks have references throughout which indicate accompanying material on the publisher's website.
If the accompanying materials are missing, you will need to contact the publisher regarding how to gain access to the materials.
Which eTextbook formats can have interactive materials?
These eTextbooks can contain interactive materials, such as videos, quizzes, or links to external platforms. Please be aware that any icons in an ePub book may just be a reference to material stored on the publisher's website.
PDFs will not contain any interactive materials. Although they may include links to external websites, they will not include interactive quizzes, videos, etc.
Access Codes
An access code is a code you redeem to access course content online, usually on the publisher's website. When you are on the product page on the VitalSource Store, the product type will display above the price of the item. It will either state “Courseware“ or “eTextbook.“
If Courseware is listed, this means that the product is an access code that requires redeeming on the publisher's website. You will also see instructions that detail how to redeem a publisher access code, shown below.
If you cannot see the courseware access instructions on the product page, this means that the product does not contain a publisher access code and is a digital textbook only.
First, make sure the code has been entered correctly. Check for typos, extra spaces, and the correct capitalization before moving on to the next step.
Publisher access codes are course-specific and are redeemed on the publisher's website. If your publisher access code still does not work after you have entered it correctly, contact the publisher's support team for help.
They can confirm whether the code is valid, whether your course ID is correct, or whether there is an issue setting up your access on their platform.VitalSource access codes are issued directly by VitalSource for a purchased book and are redeemed in Bookshelf Online.
If your VitalSource access code still does not work after you have entered it correctly in Bookshelf Online, contact VitalSource Support for assistance.
Please review our courseware refund policy before revealing any access codes that you have purchased. If you are unsure about the eTextbook format or if certain materials are included and would like assistance before purchase, please contact Customer Service.
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