Can I add a third device to my Bookshelf account?
No. Bookshelf allows two computers and two mobile devices to be activated at any one time on your account. If you want to add a new device after reaching that limit, you must first deauthorize an existing device.
You have reached your Machine Activation Limit. When signing into Bookshelf on a new computer or mobile/tablet device, you may receive a message stating that you have reached your maximum number of devices. About Machine Activation Limits: VitalSource Bookshelf allows for two computers and mobile devices activated at any given time on your account.
If you are activating a new computer or mobile device and receive the error message, “You have reached your machine activation limit,” you will need to deauthorize an older computer or mobile device to activate a new one.
Managing Machine Activation Limits: Device-specific instructions for managing activations are below. If you do not know what platform you are on, choose
- Managing your activations from a browser
- Managing your activations from Bookshelf Desktop
- Managing your activations from Bookshelf for iPad, iPhone, or iPod Touch
- Managing your activations from Bookshelf for Android or Kindle Fire
Managing your activations from a browser:
- Go to the VitalSource Account Center
and sign in with your username and password.
- In the navigation bar, click on Devices
- Find the device you wish to disable and click on the Deactivate button
- Sign into Bookshelf with your login credentials
Managing your activations from Bookshelf Desktop:
- After receiving the Activation Error message in Bookshelf, click on the Help Me Resolve This Error link
- Bookshelf will sign you into the VitalSource Account Center
- In the navigation bar, click on Devices
- Find the device you wish to disable and click on the Deactivate button
- Click on the Back to Application button
- Sign into Bookshelf with your login credentials
Managing your activations from Bookshelf for iPad, iPhone, or iPod Touch:
- After receiving the Activation Error message in Bookshelf, tap on OK in the dialog box
- Bookshelf will open a pop-up and sign you into the VitalSource Account Center
- In the navigation bar, click on Devices
- Find the device you wish to disable and click on the Deactivate button
- Click on the X button in the top left of the screen to return to Bookshelf and sign-in
Managing your activations from Bookshelf for Android/Kindle Fire:
- After receiving the Activation Error message in Bookshelf, Tap on the Help button
- A new browser window will open, and Bookshelf will sign you into the VitalSource Account Center
- In the navigation bar, click on Devices
- Find the device you wish to disable and click on the Deactivate button
- Toggle back to Bookshelf
- Tap the Close button to sign in to Bookshelf
Please Note: Bookshelf allows you to have two computers and two mobile/tablet devices activated at any given time.
Published Date: